Returns and Refunds

30-Day Returns

Unopened products in their original condition may be returned within 30 days of delivery for a full refund of the product price.

Opened Products

For safety reasons we cannot resell opened supplements. If you are not satisfied with an opened product, contact us within 30 days of delivery. We review these requests individually and will offer a refund or replacement where appropriate. Limit one opened-product refund per customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, email hello@universityvitamins.com within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.

How to Start a Return

1. Email hello@universityvitamins.com with your order number and the item you wish to return.
2. We will reply with return instructions.
3. Refunds are issued to the original payment method within 5 to 10 business days after we receive the return.

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to our error.